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Privacy Policy

Privacy Policy — Flex Advisory Sdn. Bhd.

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Flex Advisory Sdn. Bhd. (“Flex Advisory”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website www.flex-advisory.com (the “Website”) or otherwise interact with us online.

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Who we are
Flex Advisory Sdn. Bhd. is the data controller for personal information collected through the Website, unless stated otherwise.
Contact:
Email: privacy@flex-advisory.com
Address: C-9-36, Centum@Oasis Corporate Park, Jalan PJU 1a/2, Oasis Ara Damansar, 47301 Petaling Jaya, Selangor, Malaysia

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What information we collect
We may collect the following categories of information:

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A. Information you provide to us

  • Contact details (e.g., name, email address, phone number, company name)

  • Enquiry details (e.g., message contents, attachments you submit)

  • Subscription details (e.g., email address for newsletters/updates)

  • Any other information you choose to provide

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B. Information collected automatically
When you use the Website, we may automatically collect:

  • Device and usage data (e.g., IP address, browser type, operating system, pages visited, time spent, referring URL)

  • Approximate location derived from IP address

  • Cookies and similar technologies (see Section 7)

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C. Information from third parties (if applicable)
We may receive information from:

  • Analytics providers (e.g., website traffic statistics)

  • Marketing/advertising partners (if used)

  • Social media platforms (if you interact with our pages or embedded content)

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How we use your information
We use personal information to:

  • Provide, operate, and maintain the Website

  • Respond to enquiries and provide requested services/information

  • Send administrative communications (e.g., updates to policies, security notices)

  • Send marketing communications (where permitted and/or with your consent)

  • Improve Website performance and user experience

  • Monitor and help prevent fraud, misuse, and security incidents

  • Comply with legal obligations and enforce our terms

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Legal bases for processing (where applicable)
Depending on your location and applicable law, we process personal information based on:

  • Your consent (e.g., newsletter subscription)

  • Contract or steps taken before a contract (e.g., responding to service enquiries)

  • Our legitimate interests (e.g., securing and improving the Website)

  • Compliance with legal obligations

  • How we share your information

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We may share personal information with:

  • Service providers who help us run our Website and business (e.g., hosting, email, analytics, CRM)

  • Professional advisers (e.g., lawyers, auditors, insurers) where necessary

  • Authorities or regulators if required by law or to protect rights and safety

  • A buyer or successor in connection with a merger, acquisition, or sale of assets

 

We do not sell your personal information.

  1. International transfers
    Your information may be processed in countries other than your own. Where required, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

  2. Cookies and similar technologies
    We use cookies and similar technologies to:

  • Enable core Website functionality

  • Understand and improve Website usage (analytics)

  • Remember preferences (if applicable)

 

You can control cookies through your browser settings. Disabling cookies may affect Website functionality.

  1. Data retention
    We retain personal information only as long as necessary for the purposes described in this policy, including to comply with legal, accounting, or reporting requirements. Retention periods vary depending on the type of information and the reason we hold it.

  2. Security
    We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

  3. Your rights
    Depending on applicable law, you may have rights to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Object to or restrict certain processing

  • Withdraw consent (where processing is based on consent)

  • Request a copy of your information (data portability)

 

To exercise your rights, contact us using the details in Section 1. We may need to verify your identity before fulfilling a request.

  1. Third-party links
    The Website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing them with your information.

  2. Children’s privacy
    Our Website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can take appropriate action.

  3. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time. We will update the “Last updated” date above and, where appropriate, provide additional notice.

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